Support
How can we help?
We're a small team and we read every message. Most questions are answered below — or reach us directly at contact@touchstone.so. We typically reply within one business day.
Getting started with the app
Download Touchstone free on iOS or Android and create an account. The app works on its own for screen-time insights, goals, and Squads — the device adds the physical tap.
Pairing your Touchstone device
Open the app, go to Settings → My Devices, and tap your phone against the Touchstone. Assign it a Focus routine — which apps to pause and for how long. No battery or charging required.
Setting up Focus & app blocking
Choose the apps you want to pause during Focus. A tap on the device starts and ends a session. On iOS, you'll grant Screen Time permission so Touchstone can pause those apps.
Squads & challenges
Invite friends by link to form a Squad, set a shared goal or weekly challenge, and cheer each other on. You control exactly what you share with your Squad in Settings → Privacy.
Account & data
You can export or permanently delete all of your data from Settings → Privacy. Deleting your account is immediate and irreversible.
Accessibility
We want Touchstone to be usable by everyone. The app supports Dynamic Type, VoiceOver, and high-contrast modes, and we test our website against WCAG 2.1 AA guidance. If you encounter a barrier, please tell us at contact@touchstone.so and we'll prioritize a fix.
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